FAQ

Questions owners ask.

Plain answers about what AXR is, where it works, what it costs and how we set it up with you.

Getting started

AXR and AI assistants.

I don’t use AI myself. Is this for me?

Yes. You don’t need to use it; your customers do. AXR sets up your shop once, and their assistant does the asking. You get bookings, orders and a daily summary like you would from a good front desk.

Do my customers need to download anything?

No. They use the assistant they already have: ChatGPT, Claude, Gemini or Grok.

Which AI assistants and apps does AXR work with?

ChatGPT, Claude, Gemini and Grok, through the AXR app. Your shop is set up once and works in all of them.

Do I need new hardware or a new website?

No. AXR uses the hours, services, menu and prices you already have. Square is the first booking system we connect to (coming soon), and you can always enter details by hand.

What does it cost?

Free costs nothing, and early adopters pay no software fee during early access. After that, AXR’s software fee is 15% of the orders and bookings it brings you for food and drink places and 20% for everything else, per location, charged monthly to your card. Nothing on walk-ins or bookings you take yourself. Pro, coming soon, adds an AI receptionist on its own number and an 18% rate outside food and drink. Scale is for 10+ locations, priced with you. Monthly, cancel anytime (early-access pricing; see the Pricing page).

Will AXR double-book me?

No. It only offers times that are open in your calendar.

What happens with my customers’ details?

Bookings and orders land in your system, under your shop’s name. AXR passes on the customer’s name, and their number only when you need it to confirm.

Where is AXR available?

San Francisco first. About 1.7 million local businesses are already mapped across 66 US cities, so most shops can be found today and claimed when they’re ready.

Pricing

Plans and billing.

See pricing
How does AXR make money?

From a software fee on the orders and bookings AXR brings you: 15% of their value for food and drink places (cafés, bakeries, restaurants, bars) and 20% for everything else, counted per location and charged monthly to the card on file. Early adopters pay nothing during early access, and we’ll email you at least 30 days before the fee starts. You only pay when a customer books or orders through AXR. Pro, coming soon, adds the AI receptionist on its own number and lowers the rate to 18% outside food and drink.

Is Free really free?

Yes. No monthly fee, no setup fee, and no software fee for early adopters during early access. After early access, AXR earns its software fee only when it brings you a booking or an order.

What does the software fee apply to?

Bookings and orders customers make through AXR, in an AI assistant or with AXR’s receptionist. Walk-ins, your own phone calls and bookings you take yourself are yours, with no fee.

Is it per location?

Yes. Each location has its own software fee and its own monthly statement, and paid plans are priced per location.

When is Pro worth it?

When calls go unanswered: the AI receptionist picks up day and night on its own number, books, takes orders and answers questions. Pro is coming soon.

Which plan has the AI receptionist?

Pro and Scale. Each location gets its own phone number, answered day and night by an AI that books, takes orders and answers questions in your system. Pro includes 1,000 minutes a month per location.

What happens if I go over 1,000 call minutes?

Calls keep being answered. Extra minutes are $0.20 each, and we text you before you reach your limit.

I have more than 10 locations.

That’s what Scale is for: priced per location, with call minutes sized to you, texting and iMessage, and connections to larger systems. Talk to us.

Can dental and medical practices use AXR?

Yes. AXR books appointments and answers questions about your hours, services and prices. Handling patient health information? Talk to us about your practice and we’ll set it up with you on Scale.

Which systems does AXR work with?

Square, Clover and Shopify today. Use something else? Talk to us.

Are there yearly plans?

No. Every plan is monthly, with no contract. Cancel anytime; Pro stops at the end of the month you cancel.

Is this the final price?

This is early-access pricing: no software fee for early adopters until early access ends. Before the fee starts or anything changes, we’ll email you at least 30 days ahead.

Get booked by AI agents. Free while we’re in early access.

Add your shop in a few minutes. No contract.

Add your shopSee pricing